What our Customers say...
Thank you Harold and Pete for your services. Highly recommend SERVPRO.
After Hurricane Matthew we were left with severe water damage, SERVPRO called me on their way into town and by later that day, we had estimators scoping our house, and work being performed. I really cannot express the gratitude I have for Pete and his team, because during the worst of times, we felt like we were getting our life back.
Thank you for such a quick response!
An undetected water leak in my kitchen sink cabinet lead to damage to the entire cabinet and revealed the evidence of mold:
My HO Ins. does not cover mold remediation, so the cost of treatment and cleanup of the mold was going to be on my nickel. I am a single senior female so the prospect of a big mold bill was a very big concern for me.
I called a plumber to fix the leak, and my next call was to SERVPRO of South Hills and they were out to my home first thing the next morning. Leo worked with me on the estimate and really helped me save on costs.
Happy customer here. Dan worked quickly to inspect, clean up mold and dry out some water damage that happened as a result of a plumbing issue. Matt and Ken did the clean up and dry out work. They were professional and did a great job. I could tell after their clean up job that the wet moldy smell from the water damage had gone away so I'm confident that they took care of the problem.
I had mold in my master bedroom wall and made the mistake of calling a contractor first.. Ben was able to answer all my questions and even if he didn't know the answer he found out and got right back to me. I would highly recommend SERVPRO of South Hills to anyone in need of this type of service. They even charged me less than the original quote which was a nice surprise after such a yucky thing to have happen. I would give them more then 5 stars if possible!!
SERVPRO handled the clean-up for a laundry room fire at my mom's home. The were incredible. Vinnie handled the bulk of the coordination for the entire clean-up effort and he was awesome. The crew was very professional, yet compassionate and understanding given the situation. Holly was also great - she personally handled a good amount of the cleaning effort and was also very professional and understanding during the entire process. This company is a class act, can't thank them enough!
I work for a property management company and SERVPRO of South Hills is my preferred choice in remediation companies. They are safety-conscious, knowledgeable, and do a great quality of work upon which I and my entire clientele can depend.
I am writing this letter to thank all of those responsible for the coordination, supervision and implementation of the restoration performed at our Church.
As you know, the project involved drying and cleaning the areas affected, repairing the ceiling, painting, and putting the "finishing touches" on the walls, pews and carpeting. The job was coordinated quickly, efficiently, reassuringly and with negligible inconvenience. We are very grateful to James Teti and those with whom he works.
I came home to a leak in my bathroom that had saturated the ceiling, walls and floor and created a real mess. I called SERVPRO who arrived extremely quickly and ready to help. They assessed the situation and walked me through the entire process from the initial clean up and treatment to how they would work directly with my insurance company to handle billing. There team worked efficiently and were professional and courteous the entire time.
If you're in need of honest, professional, and reliable help when tragedy or problems arise stop looking and call these guys. I had a major mold problem in an apartment rental and the crew and staff at SERVPRO of South Hills were at my door within two hours AT MIDNIGHT ON A FRIDAY to help with air scrubbers, cleaning, and problem solving. The crew that showed up were well trained professionals, took care not to damage my home further, cleaned up the mess, and cleaned up after themselves.
SERVPRO made me feel comfortable throughout the entire process. Pete allowed me to make decisions while educating me and guiding me to what needed to be done. Having no clue on what was to be done I felt at ease with his advice. SERVPRO was fast and restored my home to its original state. Highly recommend! This company was a pleasure and will definitely be using them in the future.
I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO and instantly felt at ease, Dan was very knowledgeable and sympathetic to my needs. His response time was unbeatable, there was a crew at my home within 2 hours. The crew was professional, trustworthy and knowledgeable. They worked very hard, they were courteous, clean and timely, they also kept me informed from the beginning to the end of the process.
Dan was prompt to answer, helpful, friendly and came to inspect the damage within 30 minutes of getting in contact with me. I strongly recommend his services!!
We had a flood 6 stories above our unit that we did not know about for a week. SERVPRO of South Hills came out took care of our damage that was starting to grow mold. Demo was done quickly and we passed the post test.
Highly recommended services
Dan was very knowledgeable in dealing with our mold issue we had in the back pantry. Highly Satisfied.
On a phone call with upper management, Mrs.Marion reinforced her satisfaction survey by saying:
"Mold is a terrible problem to have within your home, and everyone did such a great job at letting me know the process, and making sure my belongings were taken care of."
"SERVPRO is always prompt and professional." - Facilities Manager
Fully satisfied with Mike and his team. They were ahead of schedule the entire time.
"This was a hard process to go through, but we appreciate all the hard work that was put into getting our building back into business faster."
"Called at 10pm on a Saturday and the crew was at my house within 2 hours. Peformed (sic) great work"
"I just wanted to write a little note to say thank you again for all the hard work these guys have been putting into getting my house back in shape, since my fire. I couldn't have made it through this process without your help."
"Special thanks to Manager Pete, your help was very much appreciated when insurance was being difficult with our loss."
"Would hire this team again, great work done!"
"My father hurt himself in his house, and none of the family knew how to deal with it. We called SERVPRO and the staff handled the entire process. They even helped file the claim with his insurance. Thank you SERVPRO."
"My husband started to have terrible allergies and asthma, SERVPRO came in and cleaned the entire house, our air ducts, and made sure we didn't have any mold. My husband could feel the difference in his breathing almost immediately. We will now be using SERVPRO for an annual cleaning."
"SERVPRO saved my family pictures after a small fire in my basement. I can't explain how grateful I am."
"SERVPRO staff was kind and knowledgeable, I would highly recommend Abbey and Jermaine."
"My office caught on fire, so not only did I have fire damages, but it also sustained water damages from the Fire Department putting it out. I called SERVPRO in the middle of night and they connected me to a manager who came and secured the board up of my windows, and crew was out the next day. My office was up and running the next week."
"SERVPRO came to my rescue so fast. My free estimate was done within the day I called and service started that night, just as requested. My home was done in time for my daughter's birthday party."
Hurricane Matthew Storm Damage
"Our local SERVPRO was damaged quite badly after Hurricane Matthew, and we were unsure of how long we were going to be stuck on wait lists for help, but SERVPRO corporate connected us with Metro Pittsburgh Storm Team, and they started working on our flood damages right away. I couldn't be any more pleased with their results."
Ms. Butka called the General Manager of SERVPRO Metro-Pittsburgh to comment on our South Hills Marketing Representative Adam Boehm:
She stated she has been an insurance agent for many years, and is accustomed to her day being interrupted by various vendors. Today she was visited by Adam and was extremely impressed. Ms. Butka said Adam had a wonderful personality; and was very sincere when speaking and listening to her.
Client Satisfaction Survey from a joint job of two SERVPROs: "The entire SERVPRO staff from management down through the labor were well trained, organized, and professional! It was a pleasure to work with all concerned. Many thanks to Pete, Ben and both of their crews!"
Email Kudos: "Hi Lynn & Harold, I just want to let you know Jermaine and Chad did a fantastic job on the MUM kitchen floor. They worked very hard on it. Thank you for sending your "A" Team!!"
-- Karen Marci
Adjuster from Homesite Insurance received a call from his client. The insured stated that all of the SERVPRO crew members that have been helping out with their loss have been "great". The person stated that the building owner was rather difficult to work with, however, "SERVPRO crews didn’t back down and took the time needed to do the job correctly."
Client Satisfaction Survey: "Jermaine and his crew were polite and courteous, especially appreciated when you are stressed out about home damage. Would highly recommend this crew."
Letter Received: "The Regional Trail Corporation is very grateful for your cleaning services for our Visitor's Center. Your staff provided exceptional cleaning in a very respectful and non-intrusive manner. West Newton Station is a major stopping point for users of the Great Allegheny Passage and having a newly cleaned station is a plus for our visitors."
Client Satisfaction Survey: "I called Jim who went to another job and told him nothing was happening, and he was extremely attentive and kept me informed." (water damage due to dishwasher)
Client Satisfaction Survey: "Everything was handled greatly. Very good service!!"